A process-driven digital transformation for scalable growth
Porter Airlines is one of the fastest-growing airlines in North America. With a mixed fleet of over 70 Dash 8-400 turboprops and Embraer E195-E2 jets, high operational reliability is business-critical. To support its growth strategy and passenger-first service promise, Porter set out to modernize its maintenance and engineering operations with a fully integrated digital solution.
At the core of this transformation is AMOS, Swiss-AS’ maintenance and engineering solution, combined with mobile applications and selected Ecosystem components.
One integrated platform for end-to-end maintenance
Porter chose AMOS in 2021 as the single backbone for its technical operations. The goal was clear. Replace fragmented tools and paper-based processes with a consistent, integrated platform that supports planning, execution, compliance, and continuous improvement.
Today, AMOSdesktop forms the foundation for maintenance control, engineering, planning, stores, and purchasing. AMOSmobile/EXEC and electronic signatures extend these processes to the line, giving mechanics and engineers real-time access to work packages, task cards, and electronic work instructions.
The consistent user interface across desktop and mobile applications reduced training effort and supported fast user adoption across teams.
Digital execution and real operational value
By digitizing maintenance execution, Porter Airlines achieved clear operational improvements across line maintenance and engineering.
Paper-based task tracking was replaced with digital work packages and mobile execution. Mechanics receive tasks electronically, update progress in real time, and provide immediate feedback to planning and engineering teams. This improves coordination and reduces delays caused by manual handovers.
Real-time visibility into task status, open defects, and resource usage enables faster reactions during turnarounds and operational disruptions. Workloads can be balanced more effectively, while technical issues are identified earlier.
Aircraft turnaround times were reduced through better task prioritization and more efficient resource use. At the same time, data quality and consistency improved, as information is captured directly at source.
Electronic records and signatures create a reliable audit trail. Compliance is embedded into daily operations, simplifying audits and reducing administrative effort using the Flydocs DRM solution fully integrated with AMOS.
“The implementation and continuous process improvements of AMOS and the additional digital Tech Ops ecosystem allows us quickly identify and reduce risks to aircraft safety and operations. As we continue to work with Swiss-AS to implement new features of AMOS we are seeing clearer data related to reliability, finance, inventory, people power and resource requirements” says David McMurtrie, Manager Technical Operations, Training and Systems Support at Porter Airlines.
A structured path to transformation
Porter’s journey was deliberately process-driven. Existing workflows were analysed, optimized, and then mapped into AMOS. The rollout followed an iterative approach. Pilot phases were used to gather feedback, refine processes, and scale step by step.
A key success factor was the establishment of an internal AMOS Competence Center. This ensures sustainable system ownership, continuous improvement, and close alignment between business needs and system evolution.
Preparing for the next phase
Building on its current AMOS setup, Porter Airlines is further expanding its digital maintenance landscape to support efficiency, visibility, and compliance.
With AMOSeTL, the Electronic Technical Logbook integrated with AMOS, paper-based processes are replaced by digital defect recording and aircraft release. Information flows directly into AMOS, reducing handovers, minimizing errors, and ensuring a complete audit trail.
In parallel, AMOS Line Maintenance Manager (LMM) introduces advanced planning and optimization. Automatic task assignment and real-time workload visibility support faster turnarounds and quicker decisions during operational disruptions.
The AMOS component shop modules provide structured oversight of internal and external components, including work packages, resource requirements, and controlled recertification processes, strengthening planning reliability and compliance.
As part of the Digital Tech Ops Ecosystem, the planned integration of flydocs' Lifecycle Asset Management (LAM) further enhances document control and audit readiness by ensuring approved technical documentation is available directly within operational workflows and fleet management capabilities, thereby gaining real-time visibility of Porter Airlines’ assets to meet lease return conditions.
Ready for growth
By investing in an integrated digital maintenance platform, Porter Airlines created a scalable foundation for future growth. The combination of optimized processes, mobile execution, and end-to-end visibility enables the airline to expand its fleet and network while maintaining industry-leading reliability and compliance.
For Porter, digital transformation is not an IT project. It is a continuous journey focused on operational excellence, supported by strong partnership and a clear focus on value.
About Porter Airlines
Porter Airlines is a Canadian airline headquartered at Billy Bishop Toronto City Airport in Toronto.
It is the third largest airline in Canada, Porter operates regularly scheduled flights from its bases in Eastern Canada, primarily Ottawa, Toronto–Billy Bishop and Toronto–Pearson airports, to destinations across Canada, the United States, Mexico, Costa Rica and the Caribbean using a fleet of De Havilland Canada DHC-8-400 turboprop and Embraer 195-E2 jet aircraft.
Porter's operation at Toronto City Airport, located on an island near downtown was launched in 2006.
Porter continues to expand, adding more destinations and planes.
About Swiss AviationSoftware and AMOS
Swiss-AS, part of the Lufthansa Technik Digital Tech Ops Ecosystem, is a leading provider of aviation maintenance management software, which offers an end-to-end integrated, highly intelligent software suite designed to manage the entire spectrum of maintenance activities.
AMOS, in combination with its mobile package, empowers its large and loyal aviation customer base – ranging from pure operators of all sizes, major low-cost, regional and flag carriers, to large airline groups to MRO providers – to digitalize and automate their maintenance processes.